Through sensors installed on the ceiling at each bed, Ancelia detects residents’ movements in real time to enable staff to watch over them during the night and intervene if needed.
In addition to helping staff during nighttime surveillance, reducing travel and stress, Ancelia’s sensors provide access to a great deal of information about what is happening in each room, such as how often a resident gets out of bed or how often he or she receives assistance from staff.
After several studies conducted in collaboration with selected nursing homes, the TeiaCare team was in doubt about what would be the best way to leverage this information to improve resident care.
To achieve this goal, we carried out a User Research process aimed at analyzing the needs of staff, to understand how to rethink the User Experience of the Ancelia dashboard that makes sensor data accessible to clinical and operational management in nursing homes.
We organised the project in three steps:
- An in-depth Stakeholder Interview with the TeiaCare team to understand the industry, the product, and their expectations about our collaboration.
- An initial round of User Interviews with nursing home staff, aimed at reconstructing the Customer Journey of their daily work and thus bring out problems and opportunities for improvement.
- Prototyping new versions of the Ancelia dashboard and testing the prototypes with potential users to identify the most effective and sustainable hypothesis to implement.